Included With Every Certified Watch

Your Watch is
Covered for
2 Full Years.

When you buy a preowned watch from one of our authorized dealer partners, your MyEssentialSwiss warranty card is your guarantee — full coverage from day one through year two.

File a Warranty Claim

Warranty Support

[email protected]

2 years from date of purchase — no questions asked

Covers movement defects, parts & labor

Available exclusively through authorized dealers

MyEssentialSwissActive

Official Warranty Certificate

Coverage Period2 Years

Purchase DateJan 15, 2025

Valid UntilJan 15, 2027

CoversMovement · Parts · Labor

Sold ByAuthorized Dealer

What's Covered

Full Protection from Day One
Through Year Two

Movement Coverage

All mechanical and automatic movement defects are fully covered — including the escapement, mainspring, gear train, and regulator. If the watch stops running due to an internal fault, we fix it.

Parts & Labor

Every part required to complete a warranty repair is included at zero cost. Labor by our certified watchmakers is fully covered — you pay nothing beyond shipping your watch to our facility.

Manufacturing Defects

Any defect in materials or workmanship identified during the warranty period is repaired or replaced at our discretion. This is our core promise on every watch bearing our warranty card.

Making a Claim

Simple. Direct.
No Hassle.

Find Your Card

Locate the MyEssentialSwiss warranty card provided by your dealer at the time of purchase. Your card number is your claim reference.

Submit Your Claim

Fill out the form below with your watch details and purchase information. We'll respond within 24 hours with your RA number.

Ship Your Watch

We'll send you shipping instructions. Inbound shipping is at your cost — we cover all return shipping once the repair is complete.

Watch Returned

Our certified watchmakers complete the repair and return your timepiece fully serviced with documentation — at no charge to you.

Common Questions

Everything you need to know about your MyEssentialSwiss warranty coverage.

Email us directly →

When does my 2-year warranty start?

Your warranty begins on the date of purchase from the authorized dealer, as shown on your physical warranty card. Keep your card safe — it is your proof of coverage.

Does the warranty transfer if I sell the watch?

The warranty is tied to the watch and its original card. Email us at [email protected] to discuss transfer eligibility — in many cases it can follow the watch to a new owner within the coverage period.

What exactly counts as "wear and tear"?

Wear and tear refers to gradual cosmetic changes from normal daily use — case scratches, bracelet stretch, crystal micro-abrasions, and similar surface changes that don't affect the watch's timekeeping function.

How long does a warranty repair take?

Most repairs are completed within 10–14 business days of receiving your watch. Complex movement work may take longer — we'll communicate a timeline when we receive your piece.

How do I start a warranty claim?

Fill out the claim form at the bottom of this page with your watch details. Our team will respond within 24 hours with your RA number and next steps.

Warranty Claim

Ready to File
a Claim?

Fill out the form with your watch and purchase details. Once submitted, our team will review your claim and respond within 24 hours with your RA number and shipping instructions.

24-hour response from our service team

RA number assigned upon review

All repairs by certified Swiss watchmakers

Return shipping fully covered

MyEssentialSwissNew Claim

Warranty Claim Form

Full Name

Email Address

Phone Number

Model Number

Serial Number

Date of Purchase

Store / Ship Name

Describe the Issue (optional)

Thank You for Your Submission

Your warranty claim has been received

We've received your warranty claim and our team is now reviewing it. You'll receive an email at — within 24 hours with your assigned RA number and further instructions on how to ship your watch to us.

Name—

Model—

Serial—

Store—

Watchmaker inspecting a Swiss watch movement before warranty certification

What Our Dealers Inspect Before Every Watch Earns a Warranty

A MyEssentialSwiss warranty certificate is not issued automatically. Before any dealer partner can attach one to a sale, the watch must pass a four-point inspection. This is what that actually means.

Movement Service History

The dealer must document the last service date and confirm the movement has been cleaned, oiled, and timed within the past three years — or that a full service has been performed before sale.

Crown and Case Seal Integrity

Water resistance seals degrade silently. Every watch is pressure-tested to at least its rated depth. Failed seals are replaced before the piece is cleared — not disclosed after the fact.

Dial, Hands, and Indices Authenticity

Refinished dials, replaced hands, and aftermarket indices are common in the pre-owned market. We verify that all visible parts match the original factory specification for the reference and year.

24-Hour Accuracy Test

The watch runs on a timing machine in multiple positions over a full day. Any movement outside ±10 seconds per day triggers a return to the watchmaker before clearance — even for watches not rated as chronometers.

Only watches that pass all four checks are eligible for a MyEssentialSwiss warranty certificate. If you have questions about a specific piece's inspection record, email [email protected].

What Condition Grades Actually Mean on a Pre-Owned Swiss Watch

Condition grading terminology — "mint," "excellent," "good," "fair" — is used inconsistently across the pre-owned watch market. One dealer's "excellent" is another's "good-plus." Before buying, it is worth understanding what these labels should mean, and what questions to ask when they do not come with documentation to support them.

At MyEssentialSwiss, our dealers use a standardized four-tier framework that ties condition to specific, observable criteria — not subjective impressions. Here is what each tier covers and what it implies about wear, serviceability, and value.

Unworn / New Old Stock

Never worn, original bracelet or strap, stickers may be intact. Movement has not been used since leaving the factory. Rarest category — genuinely NOS pieces from major Swiss brands are uncommon and command a significant premium over worn examples of the same reference.

Excellent / Minimal Wear

Worn but carefully maintained. Case edges are sharp or only lightly softened. No deep scratches on the crystal, dial, or hands. Bracelet shows light surface wear but retains its original finish profile. No polishing work evident.

Very Good / Normal Wear

Honest wear consistent with regular use. Case edges may show rounding. Light scratches on the case and bracelet, possibly a hairline or two on the crystal. Dial and hands are clean. No damage. This is the most common grade for pieces that have been worn daily.

Good / Heavy Wear

Significant surface wear — deep case scratches, pronounced bracelet stretch, possible crystal replacement. May show signs of prior polishing. Dial and movement should still be clean and original. Priced accordingly. Strong choice for collectors who intend to service and restore.

Condition and originality are separate questions. A watch can be in excellent mechanical condition while having non-original components — a replacement crystal, a re-lumed dial, an aftermarket bracelet. Our dealers disclose non-original parts separately from the condition grade. If you have questions about a specific piece, email [email protected] before purchase.

Your Watch isCovered for2 Full Years.

Full Protection from Day OneThrough Year Two